Location: Dharamshala

Number of Positions: 1

CTC/Package: INR 1.0 – 1.25 l.p.a

Job Type: Full-time

Experience: 0-1 years

Reporting To: Head of Operations & Head of Business Development

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 ITSHEMP is an online platform that works ­­with brands and consumers to enable the mainstream adoption of a cannabis lifestyle. The Brand Relations Manager will be responsible for maintaining smooth working relations with different brands on ITSHEMP and sister platforms.

Duties & Responsibilities:

1. Build long-term relationships with clients and customers.
2. Act as the ‘business manager’ for assigned brand(s), possessing a complete understanding of the brand’s product range, commission percentage, etc.
3. Work with the assigned brand(s) and their stakeholders to solve business or technical challenges they face on a day-to-day basis.
4. Ensure smooth operations and communications between assigned brand(s) and their respective customers.
5. Develop sales plans that help assigned brand(s) reach targets.
6. Work quickly to address and resolve customer issues w.r.t to the assigned brand(s).
7. Encourage high sales and good customer service practices for assigned brand(s).

The Ideal Candidate

You are an ideal candidate for this role if you have:

1. The ability to build and maintain relationships.
2. Ability to think strategically and analyse and solve problems quickly.
3. Working understanding of Customer Relationship Management (CRM).
4. Good written and oral communication and presentation skills.
5. A background in customer service or sales is a plus.